Returns & Exchanges

At Pura, we want your home to feel like a sanctuary; if you are not completely satisfied with your purchase, you can return or exchange items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Package Your Items

Carefully place the unused items in their original packaging, ensuring all tags and protective materials are intact to qualify for a full refund.

3

Print and Attach Label

Download and print the prepaid shipping label provided via email, then securely attach it to the outside of your return package.

4

Drop Off and Track

Take your package to the nearest authorized shipping location and keep your receipt; your refund will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing