Frequently Asked Questions

Everything you need to know about bringing Pura into your home.

What is the typical shipping timeframe for furniture and decor?

Most in-stock items are processed within 2-3 business days. Depending on your location, standard delivery typically takes 5-10 business days. Custom or oversized furniture pieces may require additional lead time.

Do you offer a warranty on Pura home products?

Yes, we stand by our quality. All furniture items come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal household use.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that shipping fees are non-refundable, and a restocking fee may apply to large furniture returns.

Are your materials sustainably sourced?

Sustainability is at the core of Pura. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure your home is both beautiful and environmentally conscious.

Can I track my order once it has shipped?

Absolutely. As soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help make your dream home more accessible.